Here is how to speak to a real person when calling USPS customer service.
СпойлерHere is how to speak to a real person when calling USPS customer service.
Dial 1-800-ASK-USPS (1-800-275-8777)
It will ask for your zip. Dial your zip code. (or speak it)
It will ask about customer survey. Dial 2. (or say NO)
It wlil start listing menu options. Dial 1. (or say PACKAGE)
It will start listing submenu options. Dial 1. (or say TRACKING)
It will ask about letters in the tracking number. Dial 2. (or say NO)
It will ask you to say the tracking number. Ignore it and say CUSTOMER SERVICE.
You should finally get connected to a customer representative or be given the choice to continue waiting in line or be called back when your turn is ready. Only the last step above requires actual voice input. The voice recognition software that USPS uses is awful so dial your answer whenever you can.